Austin, Texas
2 comments
Resolved
1.0
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Customer service

After receiving email confirmation for products bought from The Sewing Outlet company, I try by email to change the shipping address and name of the recipient.Did the same also by login in their website.No matter how many email I sent they have not answered after 48 hrs.They emailed a tracking number announcing the merchandise was shipped but I been trying to track it for 48hrs and it's no traceable.Until Today when I track the number & the USPS displays this notice:"Pre-Shipment Info Sent to USPS ".That means that the merchandise was no "already shipped" like The Sewing Outlet company had expressed on a sales mail more than 48hrs ago.The Sewing Outlet company lies.

Reason of review: Poor customer service.

Preferred solution: answer email and live costumer service;no we would call you back!!.

I liked: Prices.

I didn't like: Nolive costumer service notanswers to email.

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Anonymous
#1116806

Cesar,

As promised I checked to see what happened.

The tracking # entered was for the original shipping address and was not used.

Here is the correct tracking # for your order.USPS tracking # 9400111899563108849929

Please note this item shows it was shipped on Monday and that we are not liars.

Your review was very harsh for an innocent mistake that would have been prevented if the correct shipping information was received in the first place.

Also if you left a message I would have called you back. I did catch the change and made sure it was corrected and your items were shipped on time and complete. Please update your review to reflect this.

We take reviews very seriously and will always make every effort to satisfy our guests.Thank you, Steve

Steve
Long Beach, New York, United States #1116793

You ordered your item on Sunday.

You sent a request to change the shipping address then you sent me another request to change the shipping address again.

I confirmed that I received the new information and shipped the order in full on Monday. I do see a record that you called on Monday morning but no message was left. Your items were shipped first class mail. If you don't receive it by Thursday please email me or call and I will track and ship you another one if necessary.

We pride ourselves with expert customer service and will do everything to make you transaction as smooth as possible.

Thank you for your order and please call me if you have any questions.If the answering system picks up leave a message and I will return your call.

Sincerely,

Steve

TheSewingOutlet.com

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